OperationsComing Soon
Customer Support Agent
AI-powered customer support that resolves tickets instantly. Handles common inquiries, routes complex issues to your team, and learns from your knowledge base to deliver accurate answers 24/7.
What is Customer Support Agent?
Customer Support Agent is an AI-powered support system that resolves common customer tickets instantly, 24/7, across chat, email, and social — using your own knowledge base as the source of truth. It handles the repetitive questions (shipping status, return policy, account setup) that eat up most of your support time, and escalates anything complex to your team with full context so the customer doesn't have to repeat themselves. Built for operator founders and small teams who can't hire a dedicated support team but also can't afford to ignore customer questions for 12 hours until they wake up. Currently in development; request beta access to get notified when it launches.
Key Features
Who it's for
- Operator founders handling customer support themselves alongside everything else
- Small teams that need 24/7 support coverage but can't afford a night shift
- DTC brands getting 50–200 support tickets a day, mostly the same 10 questions
- Founders whose support backlog is growing faster than they can respond
Example workflows
Set up AI-powered support in an afternoon
- 1Write or import knowledge base articles covering your top 20 customer questions.
- 2Connect your support channels (email, chat widget, social).
- 3Set the confidence threshold for auto-resolution (start high and lower over time).
- 4Enable Customer Support Agent and monitor the first 50 tickets to verify quality.
- 5Adjust knowledge base articles based on any questions the AI couldn't answer.
Weekly support review
- 1Check the auto-resolution rate — what percentage of tickets were resolved without human involvement.
- 2Review escalated tickets to understand what the AI couldn't handle and why.
- 3Add or update knowledge base articles for the most common escalation topics.
- 4Check CSAT scores to make sure AI-resolved tickets have acceptable satisfaction ratings.
What you can ask
"How many tickets were auto-resolved this week?"
"Show me unresolved tickets older than 24 hours"
"What are the most common customer questions this month?"
"Which topics have the lowest resolution rate?"
"Draft a knowledge base article for our top FAQ"
Frequently asked questions
When does Customer Support Agent launch?
Currently in development. Request beta access at starch.site and we will notify you when it is available. We are building this based on real operator founder feedback — if you have specific needs, tell us during the beta signup.
Does it actually resolve tickets, or just suggest responses?
It resolves tickets directly — sends the response to the customer and closes the ticket. For questions it can answer confidently from your knowledge base (shipping policy, account FAQ, product specs), it handles end-to-end. For anything it's not confident about, it drafts a response for your review or escalates to a human.
How does it learn what to say?
From your knowledge base. You write articles covering your common questions (or import them from an existing help center), and the AI uses those as source material. It doesn't make things up — if the answer isn't in your knowledge base, it escalates instead of guessing.
What channels does it support?
Chat (embedded on your site), email, and social media. All channels flow into one unified inbox so you're not checking three different tools.
Does it replace Zendesk or Intercom?
For early-stage teams, yes. Zendesk and Intercom are built for support teams of 10+ people with complex routing, SLAs, and integrations. Customer Support Agent is built for founders and small teams who need AI resolution first and human fallback second. If you grow into a 20-person support org, you'll probably graduate to Zendesk.
Can it handle multiple languages?
Yes. The AI can respond in the language the customer writes in, drawing from your English-language knowledge base. Quality is best for major languages (Spanish, French, German, Portuguese). For niche languages, review the AI responses before enabling auto-resolution.
How do I know it's not giving wrong answers?
Two safeguards: (1) it only answers from your knowledge base, never from general training data, so the answers are as accurate as your docs; (2) you can set confidence thresholds — below a certain confidence, it escalates to a human instead of responding. Start with a high threshold and lower it as you gain trust.
Be the first to use Customer Support Agent
Customer Support Agent is in development. Join the waitlist and we'll notify you when it launches.
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